satisfaction

Satisfaction Guarantee!

When you purchase a bike from Global Bikes you have 7-days to take it home and try it out. It's hard to know what your getting into by just riding a bike or two around the store or ordering a bike in site unseen, so our satisfaction guarantee takes away any liability of selecting the wrong bike. Our Guarantee allows our customers to try out our bikes on their favorite trails or road ride. If you find that the bike you purchased is the wrong size, type, or simply isn't what you thought it would be feel free to return the bike for a full refund. We want to make sure your hard earned money is spent on a bike you truly love.

Questions and Answers

How does this work?

Just buy a bike. If it doesn't work out return it.

If I order a bike in does it have to be paid in full at the time of the order.

Yes, all orders need to be paid in full at the time the order is placed.

When does the 7-days start?

The seven days starts the day you actually take possession of the bike. Not the day you order or purchase the bike. Some bikes may need to be built or prepped so once you actually pick up the bike your seven days starts.

Are there any exceptions to your Satisfaction Guarantee?

Unfortunately there are a couple. We can't offer a refund on a few types of special orders. For example bikes priced over $2000.00 may not qualify or If the bike you are looking for is; a rare size, very high end bike, or ordered custom for you. Our suppliers do not except returns , so if the bike you are looking for is a model that we may only sell once every 7 years we may not be able to offer a refund. In these cases we will work with you on a case by case basis.

I Have more questions?

Give us a call and we can help you out. Gilbert 480-892-1315 Chandler 480-782-8342